Privacy Policy

SynexisAI

Last updated: November 24, 2025

1. Introduction

At SynexisAI (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our AI tools, or interact with us in any other way.

2. Information We Collect

2.1 Information you provide

  • Contact details such as your name, email address, and company.
  • Account information when you create an account or subscribe.
  • Content you submit to our AI systems, such as prompts, files, and feedback.

2.2 Information collected automatically

  • Log data (IP address, browser type, pages visited, timestamps).
  • Device information (operating system, device identifiers).
  • Usage data (features used, interactions with our website and apps).

2.3 Information from third parties

We may receive information from analytics providers, payment processors, or integration partners when you connect SynexisAI with their services.

3. How We Use Your Information

  • To provide, maintain, and improve our AI products and services.
  • To personalize your experience and recommend relevant features.
  • To communicate with you about updates, support, and marketing.
  • To detect, prevent, and address security or technical issues.
  • To comply with legal obligations and enforce our terms.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the EEA or UK, we process your personal data based on:

  • Your consent.
  • Performance of a contract with you.
  • Our legitimate interests (such as improving services and security).
  • Compliance with legal obligations.

5. How We Share Information

We may share information with:

  • Service providers that help us with hosting, analytics, payments, email delivery, and support.
  • Business partners when you choose to connect SynexisAI with their products.
  • Authorities or third parties when required by law or to protect our rights, users, or the public.

We do not sell your personal information for monetary compensation.

6. Data Retention

We retain your information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law or to resolve disputes and enforce agreements.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your data in a portable format, where applicable.

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling your request.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze traffic, and improve our services. You can manage cookies through your browser settings. Some features may not function properly if cookies are disabled.

9. Data Security

We use technical and organizational measures to protect your information, including encryption, access controls, and regular security reviews. However, no method of transmission or storage is completely secure.

10. International Transfers

Your information may be transferred to and processed in countries outside your own, where data protection laws may differ. When we do so, we implement appropriate safeguards to protect your information.

11. Children’s Privacy

SynexisAI is not directed to children under 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Your continued use of our services after changes take effect means you accept the revised Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can contact us at: